Need help with Bird City? Most issues are covered below. If you can't find an answer, email support@keedastudios.com and we'll get back to you within 2 business days.
Tap the gear icon (⚙) in the top-right of the game, then Delete Account. Type your bird name to confirm. This permanently removes your bird, progress, and all your poops from our servers within 7 days. Backups are fully purged within 90 days.
On iPhone or Android: tap the gear icon (⚙) in the top-right, then Restore Purchases. Apple or Google will re-verify your past coin-pack purchases and any unclaimed coins will be credited to your bird shortly after. Web purchases (Stripe) are tied to your bird ID and are restored automatically when you log in with the same bird.
Coin-pack purchases are credited by our server within about 30 seconds of the store confirming payment. If they haven't appeared after a couple of minutes:
Bird identity is tied to a random ID stored on the device you first played on. If you cleared your browser storage, reinstalled the app, or switched devices, your old bird is unreachable from the new device. If you remember your old bird's name, email us and we can sometimes recover progress by name match.
Email support@keedastudios.com with the offending bird's name and a brief description. We'll investigate within 24 hours and take action where appropriate (name change, suspension, or account removal).
Yes. Bird City is free-to-play with no ads. Coin packs are entirely optional — they let you unlock skills faster, but every skill is reachable through normal gameplay.
Found a bug? Have an idea? Email support@keedastudios.com with as much detail as you can: device model, OS version, what you were doing when it happened, and a screenshot if relevant. We read every message.